CDL A Jobs near Horizon West FL

Coke Florida is looking for a Distribution Care Specialist based out of our Orlando location. We're currently looking for night shift, working Tuesday - Saturday from 3:00 PM to Finish

What You Will Do:

The Distribution Care Specialist is a critical role that helps enable Coke Florida's field and distribution execution. This role is a central call point for making decisions and resolving issues that emerge in day-to-day, real-time distribution operations. The Distribution Care Specialist leverages tools, systems and in-depth process knowledge to resolve operational issues ensuring all deliveries are executed successfully and that our customers are satisfied with their deliveries.

Roles and Responsibilities:

• Manage a large queue of simultaneous issues with target goal of closing issues within 15 minutes.
• Respond to and resolve driver, sales and customer questions, requests and complaints promptly.
• Maintain customer master data to support accurate and efficient delivery operations.
• Manage large quantities of information across various systems to support day-to-day operations to include - delivery schedules, sales and promotional activity and sales organization contact information.
• Collaborate with customers on delivery issues/order discrepancies engaging the Sales team as needed.
• Create and approve emergency orders as necessary to support the needs of our customers and resolve issues.
• Coach drivers on invoice or credit issues to settle deliveries and routes within Movilizer tool.
• Approves skipped or missed stops for drivers.
• Collaborates with Distribution Supervisors/Managers as necessary to resolve distribution issues.
• Leverage office organization tools/systems to manage and resolve issues.
• Manage incoming calls and answer calls in the order in which they are received.
• Ensures drivers are logging into GeoTab to support DOT compliance reporting.

For this role, you will need:

• High School diploma or equivalent
• Ability to answer multi-phone line system
• Strong attention to detail, organizational skills and time management abilities.
• Proven customer service skills.
• Ability to work in a fast-paced, changing and challenging environment.
• Proficiency in windows-based software and internet navigation.
• Proficiency with SAP is required.

Additional Qualifications that will make you successful in this role:

• Knowledge of distribution operations and driver tools/systems.
• Working CDL A knowledge is a plus
• Accurate data-entry and record keeping skills
• Bilingual speaking is a plus
• Other advanced degree a plus