CDL A Jobs near Inkster MI

Arcosa Shoring Products, is seeking a Unique Customer Service Rep for our Westland, MI location. Lansing & Grand Rapids is one of our satellite offices/yards. As a Unique Customer Service Rep, not only will you be answering phone calls and maintaining the yard, but this position would also prefer that you hold a CDL Class A.

Arcosa Shoring Products makes trench shoring equipment for the construction industry. Our dedicated team builds high-quality trench shields and shoring products that are made to last.

Schedule: Monday - Friday: 7:30 am - 4:30 pm

Compensation: Competitive wages, regular opportunities for merit increases, professional growth opportunities, and incentives for outstanding performance as a company.

What you'll do:

• Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints.
• Includes Call Center - Outbound, Call Center/Customer Service and e-Commerce Customer Service.
• Resolves customer inquiries and complaints fairly and effectively.
• Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
• Recommends and implements programs to support customer needs.
• Provides customer services relating to sales, sales promotions, installations, and communications.
• Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively and in accordance with the consumer laws.
• Develops organization wide initiatives to proactively inform and educate customers.
• Develops improvement plans in response to customer surveys.
• Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines.
• Maintain Office Space

Other Duties Include:

• Make delivers on an as needed basis
• Maintain yard and all yard equipment
• Operating equipment such as Hi-Lo's, boom trucks
• Inventory
• Ordering necessities for daily operation

Desired qualifications:

• Customer Service at least 1 year experience
• Office Skills at least 1 year experience
• Knowledge of operating equipment
• Valid CDL Class A
• Excellent Communication Skills
• Exceptional Attendance is a must
• Excellent Organizational Skills