CUSTOMER SERVICE REP

BRIEF DESCRIPTION:

The purpose of this position is to provide customer service and assistance to citizens and other departments regarding water utilities. This is accomplished by answering the phone or assisting walk in customers, referring customers to other departments or areas, and recording and processing payments. Other duties include dispatching calls.

LICENSING REQUIREMENTS:

Driver's License Required - N Type - N/A Endorsements - N/A

OTHER REQUIREMENTS:

Pre-employment keyboarding test (typing speed) minimum score is 30 wpm.

ESSENTIAL FUNCTIONS:

Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.

(S) Sedentary (L) Light (M) Medium (H) Heavy (V) Very Heavy

Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree. Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly. Exerting 50-100 lbs. occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly. Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly.

# Code Essential Functions

1 L Regular and reliable attendance in compliance with given schedules is a mandatory requirement of this position. Schedules may be subject to change with or without advance notice

2 S Answers the phone and provides counter assistance by answering questions and providing information, researching billings or other data, taking payments for services, processing the information and printing receipts, and entering required data into electronic systems.

3 S Sets up and schedules service terminations by creating new accounts and service orders, updating customer accounts, taking payment arrangements and processing termination requests and cutoff processes.

4 S Processes information and/or monies received by entering information into the computer, posting transactions, verifying monies received.

JOB REQUIREMENTS:

• Description of Minimum Job Requirements-

Formal Education Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Experience No experience required

WORK LOCATION: Office Environment.

Position : 124001

Code : 124-9

Type : INTERNAL & EXTERNAL

Location : UTILITY COLLECTIONS

Grade : NE 104

Job Family : 43-4051.00 CUSTOMER SERVICE RE

Job Class : CUSTOMER SERVICE REP II

Posting Start : 06/12/2025

Posting End : 06/27/2025

HOURLY RATE RANGE: $15.50-$16.75