Healthcare Transportation Operations Manager-($50K per year, Monday-Friday, 5:30AM-1:30PM, Benefits, CDL-A required)

Encore Service Group was founded on the belief that healthcare and hospitality should go hand-in-hand, and it is our mission to make a lasting positive impression on every person we encounter. Encore service Group is 100% healthcare focused currently serving Michigan and Ohio. We provide non-emergency medical transportation, shuttle services, valet parking, porting, service excellence consulting and coaching, parking/garage management and welcome desk/concierge services.

We are currently seeking an Operations Manager in our Northwest Detroit Hospital market. The ideal candidate is dependable, energetic, and compassionate. They should be an outstanding communicator, have strong leadership skills and thrive in a team environment. Valet parking experience and Transportation Management is preferred but not required.

Position requirements

• HS diploma or relevant work experience in parking or hospitality management.
• Proficiency with Microsoft office products - word, excel, PowerPoint.
• Ability to manage and lead a team of shuttle drivers
• MVR, Criminal Background and Drug Screen will be required.
• A CDL-A license is required
• Must be able to work outside in inclement weather.
• All employees must maintain a well kempt and professional appearance.

• Work closely with client/facility management
• Communicate effectively with Director of Operations, client and the corporate office in a timely manner
• Maintain proper staffing levels at all times
• Ensure customers are receiving timely service
• Responsible for resolving those guest concerns that are brought to his/her attention by the valet team.
• Responsible for documenting incident forms and conducting incident investigations as directed by the corporate office.
• Responsible for scheduling staff on a weekly basis
• Responsible to scheduling maintenance and daily logs
• Directly oversee all day-to-day activities associated with opening, managing and closing.
• Ensures the facility and employees are operating in accordance with company policy
• Responsible for documenting incident forms and conducting incident investigations as directed by the Director of Operations.