Supervisor, Entertainment (Warehouse)

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

• Responsible for the supervision of the planning and implementation of the daily operation of the Entertainment Warehouse and associated Entertainment storage spaces.
• May be responsible for the supervision of the planning and implementation of the daily operation of the warehouse, venue or show/event including shift and show scheduling and following up on tasks and assignments for cast and crew. Responsible to mentor staff to maintain a successful team-oriented production.
• Will be responsible to manage the logistics of Consumer Events technical, install, strikes and operational related elements for all events.
• Will be responsible to stage equipment related to all Entertainment events.
• Responsible to mentor staff to maintain a successful team-oriented production.
• Responsible for supervision of areas to include but not limited to; daily hours reporting, deviation/sign in sheets, overtime requests, theatrical and technical systems, performer schedules, recruitment, auditions, casting, rehearsals, training, as well as insuring inspections and SOP are followed and sheets are signed off, theater safety, facility maintenance and cleanliness, monitoring show quality, scheduling and conducting rehearsals, daily meetings and information dissemination, employee development, employee record keeping, inventory & procurement of equipment, materials and supplies, create & implement SOPs for assigned show / area as necessary.
• Ensure the safety of all Team Members as well as ensuring that all team members are getting required safety training and are using proper PPE.
• Responsible for developing and maintaining quality standards throughout all assigned tasks, special events and show positions.
• Act as front-line management representative. Act as a liaison with Entertainment Technical, Production & Operational Entertainment Management Staff.
• Responsible for coordination and implementation of Special Events and Entertainment requirements in the area or in other facilities as needed.
• Submit weekly reports to Managers detailing all show related issues and maintenance that has occurred during the week.

What it takes to succeed:

• College Degree (preferred), theater or related field, equivalent experience in theater or entertainment related discipline
• Minimum 2-4 years practical Stage Management experience or a similar combination of technical management or crew lead experience
• Knowledge of Stage Venues as well as large events/logistics. Advanced Technical strength in at least one of the following with intermediate knowledge of other technical disciplines, including but not limited to; Audio systems, Theatrical lighting, Scenic/Theming Construction/Installation, Signage and Décor, Rigging, Carpentry, Theatrical Staging, Electrical Distribution, Special Effects, etc.
• Provide support for Stage Managers and Technicians. Possess an understanding and demonstration of strong Performance skills.
• Must have excellent organizational, problem solving and planning skills with the ability to handle multiple projects and tasks simultaneously. Able to work under pressure and direct personnel under ambiguous or uncertain stressful conditions.
• Possess excellent interpersonal, verbal and written communication skills successfully interacting in a positive manner with various entertainers, technicians, outside contractors, entertainment and park staff, and personnel from other departments.
• Must be able to recognize behavioral issues within the team that need to be addressed and handle them in an appropriate and timely manner.
• Must have flexible schedule to include working daytime, evenings, late night, overnight, weekends and holidays.
• Understand and enforce the use of proper safety protocols and safety systems, be able to properly inspect and document inspections and operation of safety sensitive equipment or procedures and enforce the consistent use of personal protective equipment.
• Ability to perform management duties in our Warehouse facilities, running crew, logistics, transport, overseeing all prep work, etc.
• Must be team-oriented with a professional, positive, kid-siderate attitude and display strong guest service skills.
• Hands on capability to operate basic technical equipment, troubleshoot basic technical problems, and display proficiency with MS Office: Word, Excel, PowerPoint.
• Must be willing to be trained to operate trucks (non-CDL) and forklifts/lulls and high-reach lifts. Must be able to obtain valid driver's license and be able to meet Busch Gardens driving guidelines.
• Demonstrate strong communication skills, display respect for others, perform all duties with a positive attitude and demonstrate teamwork, professionalism, be willing to increase their personal development, maintain a "self-starter" work ethic, and positively influence employees and vendors/contractors and display strong guest service skills.
• Provide support and service for shows, events or for other departmental needs and perform other functions as directed by management for the good of the Department and Park.
• Adhere to and enforce all Park/Department policies and procedures.
• Ability to work in varying conditions several times throughout a scheduled shift, inside and outside, wet, windy, cold, hot or humid weather, bright, dark, elevated or cramped conditions, ability to stand, sit or walk for up to more than an hour at a time, be able to bend, stoop, work in varying ground or flooring conditions, climb stairs and ladders and utilize personal protective gear.
• Ability to lift/push/pull a minimum of 50 pounds several times throughout a scheduled shift.
• Must be personable with the ability to be trained to speak on camera and assist with media related interviews & events.
• Must be able to work in environment with atmospheric effects such as fog, smoke, haze, mist, bubble, snow and scents.
• Must be at least 18 years old.

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.